Shipping & Delivery Policy

1. Introduction

This Shipping & Delivery Policy outlines the procedures, timelines, and terms relating to the dispatch and delivery of products purchased from Acupressure Health Care Jamnagar. By placing an order on our website, you automatically accept the terms outlined in this policy.

2. Order Processing Time

All orders are processed within 1–3 business days after the payment is successfully received. Orders are not processed on Sundays or public holidays.

3. Estimated Delivery Time

Our standard delivery timeframe for all products is:

7 to 15 days across India.

Delivery time may vary depending on factors such as delivery location, courier partner availability, transportation conditions, festivals, or other external circumstances.

4. Shipping Methods

We partner with reliable courier and logistics companies for safe and timely delivery. Shipping methods include:

Standard Surface Shipping
Air Shipping (for selected products)
Logistics Partners (Delhivery, DTDC, Blue Dart, etc.)

5. Tracking Information

Once your order is dispatched, you will receive a tracking ID via WhatsApp/SMS/Email. You can use this tracking number to check your shipment status on the courier partner’s website.

6. Delayed Deliveries

While we strive to deliver products within the promised time, delays may occur due to:

Unexpected courier delays
Weather conditions
Transportation strikes or restrictions
Festivals and peak season loads
Remote or difficult-to-reach locations

Such delays are beyond our control and do not qualify for refunds, cancellations, or compensation.

7. Shipping Charges

Shipping charges may vary based on weight, product category, and delivery location. Any applicable shipping fees will be shown during checkout before payment.

8. Damaged or Lost Packages

In rare cases of damage during transit:

Customers must provide photos and videos of the damaged product and packaging within 24 hours of delivery.
Failure to report damage within the given timeframe will void eligibility for replacement.

If a package is lost in transit, we will coordinate with the courier to resolve the issue. Resolution may take up to 7–15 working days.

9. Incorrect Address or Failed Delivery Attempts

Acupressure Health Care Jamnagar is not responsible for orders returned due to:

Incorrect or incomplete delivery address
Unavailability of the customer
Failure to receive calls from the courier

Re-shipping charges will apply if the customer requests re-dispatch.

10. Contact & Support

For order or shipping-related queries, please contact:

Acupressure Health Care Jamnagar
Email: contact@acupressurejamnagar.com
Phone: +919427942301
Address: G-38, Madhav Square, Limda Lane, Jamnagar, Gujarat, India – 361001